Frequently Asked Questions

What is Friendly Fix?

Friendly Fix offers tech help and lessons made for older adults. We help you use technology to stay connected, healthy and independent. Most important, we help you stay safe online and avoid scams.

We work with older adults and with the family members who care for them.

What happens in a session?

We call you on the phone. We talk with you about what you need, what devices you have and anything that makes tech harder for you, like small text or hearing.

Then we ask your permission to connect to your screen. We never enter your device without your consent, and we disconnect at the end of every session.

During the session, we can fix what is not working, set up something new or teach you something new.

Do you come to my home?

No. All our help is by phone and on your screen. That is how we can help anyone, anywhere in Canada.

What if I don't know what is wrong?

Don't worry. Tell us what you see, and we will figure it out together.

Will I have the same Tech Concierge each time?

We do our best to give you the same person. If someone new helps you, we have your notes, so we know what you did before.

Can I book help for my parent?

Yes. Choose a session or membership and give us their name and phone number. We will call them to book a time. If they agree, we can send you a copy of each visit summary. Learn more.

What devices do you help with?

Smartphones, tablets, laptops, desktop computers, printers and smart speakers like Alexa. Members get help with all their devices.

What are your hours?

Monday to Friday, 9 am to 8 pm Eastern Time. After hours, leave a message or email hello@friendlyfix.ca and we will get back to you the next business day.

How experienced are your Tech Concierges?

Every one of us has at least 7 years of experience in IT and software. We are also trained to work with older adults, so we explain things clearly and patiently.

Is it safe?

Yes. We are all based in Canada. Every one of our Tech Concierges has at least 7 years of experience in IT and software and passes a police background check. We record calls for safety and quality, and we follow Canadian privacy law. Read more about safety.

What does it cost?

A One Hour Session is $80. The Yearly Membership is $240 a year. See pricing.

What is your refund policy?

Members can cancel within 14 days for a full refund. If you used your 90 minute Get Started session, we keep $75. To stop a renewal, tell us in writing 30 days before. To move a session, please give us 24 hours notice.