Tech Help for Your Phone, Tablet or Computer
Friendly, secure tech help and lessons made for older adults.
We are Canadian Tech Concierges, each with at least 7 years in IT and software. We help you learn how to use your device, learn new skills, fix problems, stay safe online and feel more sure of yourself with technology.
Buying for a parent or loved one? Start here.
All help is remote. We start with a phone call, then connect to your device with your permission so we can help right away.
What We Can Help With
No question is too small.
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Using Your Device
Learn the buttons, settings and features of your phone, tablet or computer.
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Fixing Problems
Something stopped working? We find out why and fix it with you.
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Staying in Touch
Zoom, FaceTime, WhatsApp, email and texting with family and friends.
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Photos
Take, sort, save and share your photos with the people you love.
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Health Care Online
Book appointments, use your patient portal and join online doctor visits.
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Shopping and Errands
Order groceries and prescriptions, and return online orders.
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Staying Safe Online
Spot scams, check strange messages and clean up if you clicked the wrong thing.
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Passwords
Reset a forgotten password and find a simple way to keep track of them.
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Setting Up Something New
New phone, new app, new printer or a TV streaming service like Netflix.
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Making It Easier to Use
Bigger text, louder sound and connecting hearing aids to your phone.
We help with iPhone, Android, iPad and other tablets, Windows and Mac computers, apps, printers and Alexa.
Walter says
"Before your call, write down what you were doing when the problem started. It helps Friendly Fix solve it faster."
One on One Help
We call you and work with you on your own device. We can fix what is not working, set up something new or teach you how to do something.
We are happy to show you again, as many times as you need.
Help All Year
Members can call us for quick help any time a question comes up, all year long.